India's healthcare sector is undergoing a significant transformation through hyperautomation and digital technologies, enhancing patient care while reducing costs.
According to Shravan Pendem, Director of Healthcare Solutions at Zvolv, "Healthcare inefficiencies have long been a source of frustration for patients and providers alike." The shift towards digitization aims to bridge operational gaps and streamline processes.
Hyperautomation combines Machine Learning, Artificial Intelligence, and Business Process Management to automate repetitive tasks like appointment scheduling and patient record handling. Reports indicate that automating up to 36% of clinical workflows can lead to substantial time and cost savings.
Administrative burdens on medical staff are a major challenge, with healthcare workers often spending excessive time on paperwork. Digital health records can improve coordination and reduce errors, enhancing the quality of care.
As India faces a shortage of healthcare professionals, automating clinical workflows can optimize resource allocation, allowing staff to focus on critical tasks. Intelligent systems can manage appointment schedules and direct patients to appropriate care options.
AI's role in healthcare is expanding, enabling the analysis of large patient data volumes to predict health trends and personalize treatment plans. Generative AI can assist in clinical decision-making and drug development, addressing workforce shortages.
One example of successful automation is a pediatric clinic chain in India, which improved operations through a patient engagement platform. This streamlined processes from patient intake to progress tracking, enhancing efficiency and patient satisfaction.
The future of Indian healthcare looks promising with the integration of digitization and hyperautomation. However, successful implementation requires collaboration among healthcare providers, government agencies, and tech companies to ensure infrastructure, staff training, and regulatory compliance.
By embracing these technologies, Indian healthcare can overcome inefficiencies and offer a more patient-centric experience, ensuring sustainability for the future.